Refunds, Replacements & Returns Policy

Subscriptions

YGSHOP will issue a refund for the most recent subscription charge if:

The refund request is made within 5 days of the charge.

You have not used any order credits to fulfill orders.

Order Credits

For a detailed breakdown of order credits, click here.

Order credits received via promotions are non-refundable and non-transferrable.

Order credit top-ups are refundable on a case by case basis.

Only amounts that are unused will be considered.

Refunds will be issued back to the original payment method only.

Shipped Orders

Returns:

Return with in 30days of delivery and will tell you the address after you issued the return and need proof of return to refund you.

Refunds:

For shipped orders ,YGSHOP will issued a refund for you after issued your proof of refund.

Sample orders are not eligible for a refund.

- Replacements:

If a product is delivered damaged or defective, you must send us a high-quality image or video of the damage or defect in order for a replacement to be issued. If your order has been in transit longer than 5 days outside of the estimated delivery window of the country the order is being shipped to, we will issue a replacement order to be shipped.

Processing time (the amount of time it takes to issue a tracking code and ship the order) is separate from shipping time.

Lost or Stolen Packages

For lost in transit or stolen packages, there's two options available to you. We can either refund you for the entire order  OR we will ship out a single replacement per order, free of charge -- it's completely up to you.